Safeguarding Standards in Psychotherapy
At the British Psychotherapy Institute (BPI), we are committed to maintaining the highest standards of ethical practice and client safety. Our complaints process exists to ensure that all accredited professionals act in accordance with our Code of Ethics and Professional Practice, and that the public can trust in the support they receive.
If you believe that a BPI-accredited therapist has acted unethically or outside professional guidelines, you have the right to raise a formal concern or complaint.
When to Make a Complaint
You may wish to submit a complaint if you believe a BPI member has: ✔ Violated professional boundaries or behaved inappropriately
✔ Failed to maintain confidentiality or safeguard your data
✔ Provided therapy outside of their competence or training
✔ Acted unethically, dishonestly, or without integrity
✔ Breached any part of the BPI Code of Ethics and Professional Practice
We take all concerns seriously and will respond with transparency, fairness, and due process.
Our Complaints Process
Our process is designed to be clear, impartial, and confidential:
1️⃣ Initial Submission
Complete the online complaints form, including a description of the concern and relevant details. Supporting documents may be uploaded if applicable.
2️⃣ Acknowledgement
You will receive written confirmation of receipt within 5 working days.
3️⃣ Preliminary Review
Our team will assess whether the concern falls within BPI’s scope and whether the therapist is currently accredited.
4️⃣ Formal Investigation
If the complaint proceeds, an Ethical Review Panel will conduct a full investigation, including reviewing evidence and interviewing relevant parties.
5️⃣ Outcome and Action
You will be notified of the decision, and appropriate actions may include additional training, supervision requirements, suspension, or removal from the BPI register.
All complaints are handled confidentially and with respect for all parties involved.
Support and Advice
If you are unsure whether your experience warrants a formal complaint, or if you require assistance submitting one, you can speak with our support team in confidence.
📧 support@britishtherapy.org
📞 +44 (0)208 242 4950
The British Psychotherapy Institute – Raising Standards, Safeguarding Trust.